Refund policy

At HitchBits, each product is made to order. Because of this, our return policy is designed to be fair while protecting the custom nature of our products.

📦 Returns

We do not accept returns for:

  • Custom or personalized items
  • Change of mind
  • Incorrect size, color, or design selection by the customer

Please double-check your order details before placing your order.

⚠️ Damaged or Defective Items

We will replace or refund items if they arrive:

  • Damaged
  • Defective
  • Incorrect (you received the wrong item)

To request a replacement or refund:

  • Contact us within 48 hours of delivery
  • Email: [your email]
  • Include:
    • Your order number
    • Photos of the item and packaging

We may require additional information before approving a replacement or refund.

🔁 Replacements

If your claim is approved:

  • We will send a replacement at no additional cost
  • In some cases, we may issue a full or partial refund instead

We do not require returns for damaged items unless specifically requested.

🚫 Non-Returnable Situations

We are not responsible for:

  • Damage caused by improper installation or use
  • Normal wear and tear
  • Slight variations in color or finish due to the 3D printing process
  • Orders shipped to incorrect addresses provided by the customer

⏱️ Refund Processing

If a refund is approved:

  • Refunds are issued to your original payment method
  • Please allow 5–10 business days for the refund to appear

❌ Order Cancellations

Because items are made to order:

  • Orders can only be canceled within 12 hours of purchase
  • After that, production may already be underway and cancellation is not guaranteed

📬 Contact Us

Questions about your order?

📧 Email: josh@hitchbits.com