Shipping policy
At HitchBits, we’re committed to getting your custom hitch covers out quickly and safely.
🛠️ Order Processing
All HitchBits products are made to order.
- Processing time: 2–5 business days
- Orders are processed Monday–Friday (excluding holidays)
- You’ll receive a confirmation email once your order is placed and another when it ships
Note: During high demand or new product launches, processing times may be slightly longer.
🚚 Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days (if available)
Delivery times are estimates and not guaranteed once the package is in the carrier’s hands.
📍 Shipping Locations
We currently ship within the United States.
If you’re interested in international shipping, contact us at [your email] and we’ll see what we can do.
📦 Order Tracking
Once your order ships, you’ll receive a tracking number via email.
Please allow up to 24 hours for tracking info to update.
⚠️ Delays, Lost, or Damaged Packages
HitchBits is not responsible for delays caused by shipping carriers, weather, or incorrect shipping addresses.
If your package is:
- Lost: Contact the carrier first, then reach out to us if you need help
- Damaged: Email us at [your email] within 48 hours with photos of the item and packaging
🏠 Incorrect Addresses
Please double-check your shipping address at checkout.
If an incorrect address is provided:
- We are not responsible for packages delivered to the wrong location
- Additional shipping fees may apply for reshipment
🔄 Order Changes & Cancellations
Because items are made to order:
- Orders can only be changed or canceled within 12 hours of placing them
- After production starts, we cannot guarantee changes
📬 Contact Us
Questions about your order?
📧 Email: josh@hitchbits.com